Returns Policy
Returns & Cancellations
a) Damaged / faulty goods
In the event that your goods arrive damaged, are faulty or clearly not as described, please inform us by email or letter stating the problem (including a photograph if possible) and whether you wish to have a replacement or a refund for the defective item. You are required to inform us within 14 days of you receiving your order. If you require a refund for the defective item this will be made without delay and include the appropriate delivery charge but subject to the defective goods being safely returned to us. If you wish to receive a replacement we will send this as soon as is reasonably possible after the defective goods have been returned to us and with no additional cost to you. If the item is to be replaced and is temporarily out of stock then we will inform you by email, phone or in writing immediately regarding the delay in replacing the goods.
The damaged, faulty or wrongly described goods should be returned to us within 14 days starting the day after you notified us of the defect. Returned items must be suitably packaged with the original packaging whenever possible. We will refund any postage costs incurred on receiving the goods back in good order. Please obtain a receipt as proof of postal purchase for your own records.
b) Cancellation& Unwanted goods
You are entitled to cancel your order without reason by contacting us as follows. If you want to cancel you must contact us anytime from the moment you place your order up to 14 days after the order has been delivered (with the exception of personalised goods or goods made to order). This satisfies Online and Distance Selling regulations. If you cancel the order after receiving the goods you will have 14 days to return the goods from the time you notified us of the cancellation. Any refund due for cancelled or unwanted goods will be made within 14 days of the goods being received back by us, undamaged, properly packed for transport in the original packaging.
We will refund the full value of the goods, excluding any delivery cost, within 14 days of the goods arriving back with us undamaged and in the same re-sellable condition. The purchaser is responsible for the return cost and should ensure adequate transit insurance is in place should the goods not arrive back with us. Warehouse 14 takes no responsibility for returned goods not received.
Warehouse 14 may impose a restocking charge if the goods are not returned in the same re-sellable condition to a maximum of 25% of the original item cost.
If you cancel your order before we ship you will receive a full refund.
The returns and cancellations section does not affect your statutory rights.
c) Cancellation by us
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party if Warehouse 14 refuses to process a purchase. Warehouse 14 will refund your payment as soon as possible but within 14 days of you placing your order.