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Delivery Terms 
DELIVERY CHARGES:

Our STANDARD delivery charges are as follows:
 Order Value from:Order Value up to:Charge
 £0.00 £59.99 £6.95 plus VAT
 £60.00 or more  Free

Delivery charges are based on the value of goods ordered before VAT is applied.

EXCEPTIONS TO OUR STANDARD DELIVERY RATES

1. PICK UP FROM OUR OFFICE:

Any order can be picked up from our office in Bungay - FREE OF CHARGE of course.  Select the "Pick up from Office in Bungay" option from the drop down menu at the Checkout.

We will contact you by phone or email to confirm when your order is available for collection.

2. DELIVERY TO NR35 POSTCODES:

All orders for delivery to any NR35 postcode is FREE OF CHARGE. Select the "Delivery to NR35 Postcode" option from the drop down menu at the Checkout.  This option may not become available until your delivery address has been entered. 

We will contact you by phone or email to confirm when your order will be delivered.  It is important that someone is at the delivery location to sign for the consignment.

DELIVERY TERMS:

Warehouse 14 Ltd uses a variety of delivery methods, Royal Mail, couriers and our own vehicles. Our commitment to our customer is based on product Availability and the Delivery Service chosen by the purchaser.

Availability
  • Warehouse14 will endeavour to keep www.Warehouse14.co.uk as up to date as possible but cannot guarantee that particular Product(s) will always be available.
  • Warehouse14 may withdraw Product(s) at any time without notice.
  • If Warehouse14 cannot supply the Product(s) ordered, the Purchaser will not be charged and a full refund or credit will be arranged promptly.
  • All special offers are only available while stocks last.
  • In the event that the Product(s) ordered not being available, a representative from Warehouse14 will contact the Purchaser using the contact details provided.

Delivery Service
 
  • Warehouse14 delivers to UK mainland destinations.
  • The Purchaser will be required to provide a detailed and accurate delivery address especially if the delivery is to an appartment block or hospital or hotel when it is the Purchasers responsibility to make suitable arrangements at the facility to ensure the recipient is aware and available to receive the delivery.
  • The Purchaser will be notified of the delivery costs before submitting payment details.
  • If a Purchaser pays by cheque or bank transfer or orders Product(s) by telephone, the Purchaser will be advised of the delivery costs.
  • Product(s) that are held in stock and marked“Available” on www.Warehouse14.co.uk will be despatched within 5 working days of an order being placed. However, during busy times, such as leading up to Christmas, despatch may be longer. The Purchaser will be advised by telephone or email if the Product(s) are not in stock. Warehouse14 does not guarantee delivery times.
  • Warehouse14 offers standard and next day delivery options.
  • Orders may be despatched either by Royal Mail or Courier or we may use our own vehicles.  A signature on delivery of the Product(s) is normally required and we usually deliver during normal working hours on working days only. The Purchaser is responsible for specifying a delivery address where someone will be able to sign for the Product(s) during these hours. In the event that no one is available to sign for the delivery the courier will leave a card with instructions for rearranging delivery or collection. If the courier eventually returns the order to Warehouse14 a full refund excluding the delivery charges (which will include the charge to return the order to Warehouse14), will be arranged. If the courier returns the order to Warehouse14 as a result of an error by the Purchaser then the Purchaser will be charged for redelivery.
  • Warehouse14 will make every effort to deliver promptly but is not liable for any loss caused whatsoever by late delivery.
  • The Purchaser should contact Warehouse14 by telephone or email if the Product(s) are not delivered within the delivery time quoted. Warehouse14 will investigate and keep the Purchaser informed as appropriate.
  • The Purchaser should order from Warehouse14 with adequate lead-time.
  • Warehouse14 will arrange for full refund if the ordered Product(s) fail to be delivered.
  • This does not affect the statutory rights as a consumer.


NHS Deal
 
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